If you're experiencing issues with launching or opening your Malwarebytes Desktop Security app, it could be due to a problem with either your macOS or Windows device or the application itself. To effectively identify the cause of the issue and resolve it, we recommend you collect logs from your device and submit a support ticket with your Malwarebytes account. This will provide our support team with the necessary information to investigate the issue and provide you with a solution to the problem.
Use one of the following tools to collect logs from your device: