The macOS VPN app version 2.5.0 is no longer supported. To improve your experience, Malwarebytes now combines VPN features with our Security app, allowing you to manage both in one application.
To keep using your VPN subscription, please download our Desktop Security app. For instructions on how to purchase, install, and activate the new app, refer to our Desktop Security Quick Start Guide.
Your license is deactivated and you’re unable to re-activate it in VPN for Mac. The following error message is displayed:
Please check your internet connection and try again. There is a problem with your license key and we are unable to activate your license. Please check your license details and try entering your key again.
Symptoms
Check your device for the following:
- Privacy VPN automatic updates is disabled.
- You are running VPN for Mac 1.1-1.2
If you answered yes to any of the above items and your device is connected to the internet, the cause may be from an update.
Cause
On April 27, 2022 Malwarebytes SSL certificates were updated.
Resolution
To resolve this issue:
- Verify you are connected to the internet.
- Update to the latest version.
- Once updated, Malwarebytes re-activates automatically.