To protect your personal data, your account requires two-factor authentication (2FA) to verify your identity when signing in. Each time you sign in, a verification code is automatically sent to your registered email.
How this issue affects you
You don't receive a verification code email after entering your credentials to sign in to your account.
What caused this issue
Your email service provider is marking our verification emails as Spam or Junk.
How to resolve this issue
- Add noreply@t.malwarebytes.com to your Contact list. Verification emails are sent from this address, and adding it to your contact list indicates it is a valid address.
- Find our emails in your Junk or Spam folder, and mark them as safe by selecting Not Junk, Not Spam, or the available similar option.
- If the previous options don't work, reach out to your email service provider and let them know that emails from noreply@t.malwarebytes.com are valid and safe.