The Android VPN app version 1.8.0 is no longer supported. To improve your experience, Malwarebytes now combines VPN features with our Security app, allowing you to manage both in one application.
To keep using your VPN subscription, please download our Mobile Security app. If you purchased a subscription through the Google Play or Apple App Store, you will need to cancel your existing subscription and purchase a new VPN subscription.
For instructions on how to purchase, install, and activate the new app, refer to our Mobile Security Quick Start Guide.
VPN for Android provides error codes and messages for connection, activation, and authentication issues. This article describes the error messages including error codes, description, and recommended resolution for the error encountered.
Connection errors table
| Code | Message/description | Resolution |
|---|---|---|
| MB991 | Registration error. We are having trouble reaching our registration server. Try again later or contact Support. | Check your internet connection and try again. If the issue persists, submit a ticket with Support. |
| There was an issue deactivating VPN. | An active internet connection is needed to complete this action. Check your internet connection and try again. If the issue persists, submit a ticket with Support. | |
| No Internet connection (on Dashboard) |
An active internet connection is needed to use Privacy for Android. Check your internet connection and try again. If the issue persists, submit a ticket with Support. | |
| You are offline. Go online to connect privately. | An active internet connection is needed to use Privacy for Android. Check your internet connection and try again. If the issue persists, submit a ticket with Support. | |
| Please sign in to your Google account to use VPN. | Log in to your Google account in your device to use VPN. |
Activation errors table
| Code | Message/description | Resolution |
|---|---|---|
| MB403100 | There's a problem with your license key and we are unable to activate your license. | Submit a ticket with Support. |
| MB403101 | There's an issue with your license key. Please contact Support. | Submit a ticket with Support. |
| MB403101 | There's an issue with your license key. Please contact Support. | Submit a ticket with Support. |
| MB403102 | The license key is expired. Enter another key or purchase a new one. | Purchase a valid subscription. You can make an in-app purchase from the Google Play store or visit our Pricing page, and activate after creating your Malwarebytes Account. |
| MB403103 | This license does not match the product your are trying to activate. Enter another key or purchase a new one. | Purchase a valid subscription. You can make an in-app purchase from the Google Play store or visit our Pricing page, and activate after creating your Malwarebytes Account. |
| MB403104 | This license key was already used to activate the maximum seats available. | Deactivate devices or purchase another subscription. See how to deactivate a device, make an in-app purchase from the Google Play store or visit our Pricing page, and activate after creating your Malwarebytes Account. |
| MB403105 | The license key has been refunded. Enter another key or purchase a new one. | Purchase a valid subscription. You can make an in-app purchase from the Google Play store or visit our Pricing page, and activate after creating your Malwarebytes Account. |
| MB404102 | License key not found. Make sure that it's correct. | Check your license details and try again. If the issue persists, submit a ticket with Support. |
| MB404100 | This subscription is cancelled. Use another subscription or purchase a new one. | Purchase a valid subscription. You can make an in-app purchase from the Google Play store or visit our Pricing page, and activate after creating your Malwarebytes Account. |
Authentication errors table
| Message/description | Resolution |
|---|---|
| Your account does not include VPN. To get started, add a Malwarebytes Privacy VPN subscription. | Purchase a valid subscription. You can make an in-app purchase from the Google Play store or visit our Pricing page, and activate after creating your Malwarebytes Account. |
| Verify your email and password are correct and try again. | Check your sign in credentials, then try to sign in again. If the issue persists, submit a ticket with Support. |
| Your email and/or password is incorrect. You have x more attempts in total before your account is locked. | Check your sign in credentials, then try to sign in again. If the issue persists, submit a ticket with Support. |
| You have reached the maximum number of invalid attempts. For security reasons, your account has been temporarily locked. Please try again in 10 minutes. | Wait the recommended period of time, then try to sign in again. If the issue persists, submit a ticket with Support. |
| This email is already registered. Please use your email address and password to sign in. | An account already exists for the email being used to create an account. If you cannot remember your password to sign in, reset your password and try again. |