It can be difficult to figure out if your device is infected since the signs aren't always clear. Here are some signs that you may have been infected with a virus or malware:
- Reduced Speed: Your device slows down significantly.
- Browser pop-ups: You have started to see a lot of unexpected browser pop-ups o pop-ups on your computer.
- System crashing: Your system unexpectedly crashes, either by freezing or by giving you a blue screen.
- Loss of disk space: A lot of your device’s storage has been taken up unexpectedly.
- Settings changed: Device or browser settings change without you changing them.
- Files encrypted: Ransomware has locked you out of your files or your entire device.
If you suspect an infection, follow the steps below to scan your device.
Run a scan on your device
One of the first things you should do is to run a scan. Malwarebytes will detect and remove malware and other viruses from your device, ensuring that it's clean and secure. Head to one of the articles below for instructions on running a scan for your device.
- Scan Windows and Mac - Run and schedule scans in Malwarebytes for Windows and Mac
- Scan Android devices - Manage scans on Malwarebytes for Android
Note: Apple does not permit scanning on iOS devices. For more information see: Scanning for malware on iOS devices
Investigate the infection further
If you still notice suspicious behavior on your device even after running a scan, you may need help from our Support team. Our team of experts can help identify the type of malware or virus infecting your device, and provide you with appropriate solutions to remove the infection.
To begin an investigation with support, you'll need to create a support ticket, collect diagnostic logs from your device, and send those logs to support.
Collect diagnostic logs and upload to your ticket
Once a support ticket is created, gather logs from your device and send them to your Support agent.