VPN can't connect on iOS or Android device

How this issue affects you

You are unable to connect a VPN server when using Malwarebytes' VPN on a mobile device. One of the following messages displays:

• Network error. Make sure your internet connection is working.
• Network error. A connection error occurred. Check your internet connection and try again.
• No internet connection. 

How to resolve this issue

To resolve this issue, we recommend trying the following steps:

1. Reboot your modem/router, then restart your device. Rebooting your modem/router clears its memory, ends all active tasks, and reloads the system, refreshing the connection to your ISP.
2. Check your device settings and WiFi/cellular network settings.

Follow the general troubleshooting steps from Google and Apple to resolve internet connection issues on your device.

Android

• Fix internet connection problems on Android devices 

iOS

• If your iPhone or iPad won't connect to a Wi-Fi network
• If you see No Service, Searching, or SOS on your iPhone or iPad

If you are still experiencing issues contact your Internet Service Provider (ISP) or Mobile Service Provider.