- Compatible with:
- Windows
The Support Tool troubleshoots and repairs issues with Malwarebytes. If you're experiencing a technical issue with the app, you can use the Support Tool to repair the app. The Repair option removes and reinstalls the app from a device while saving your configurations and activation key.
- Download the Support Tool.
- In the Downloads folder, open the mb-support-x.x.x.xxx.exe file.
- In the User Account Control pop-up window, click Yes to continue the installation.
- In the Software License Agreement pop-up window, check the box (
) next to Accept License Agreement.
- Click Next to complete the installation, and the Support Tool automatically opens.
- On the Dashboard, click I don't have an open support ticket.
- In the next window, choose the security app.
- Click Repair.
- Select the option tile that best describes your issue.
- In the next window, enter additional details of the issue in the Description of issue box.
- Click Continue. This begins the repair process, which can last for a few minutes.
- In the Repair pop-up window, click OK. This automatically restarts your computer and begins running the installer for the app.
- Click Install, and follow the installer prompts to complete the installation. A confirmation appears indicating you have successfully repaired the app and restored all previous settings.
Note: Microsoft .NET 4.8 Framework is required to run the Support Tool. If you do not have the .NET 4.8 Framework, you will receive this error:
In the pop-up window, click OK to open Microsoft's download page and download the latest update.