Subscriptions purchased from the Malwarebytes Online Store have auto-renewal enabled by default. When auto-renewal is turned on, the payment method on file is charged automatically at the end of a trial period or on the subscription expiration date. For details on updating your payment method before an automatic renewal, see Update payment information for automatic renewal. To turn off auto-renewal and cancel a subscription, keep reading this article.
Note: For yearly subscriptions, you receive a renewal reminder email 30 days before your renewal date. Each renewal reminder includes the amount to be charged to your authorized payment method.
Cancelling a subscription
Windows or Mac subscriptions
To cancel a subscription for a Windows or Mac, turn off auto-renewal in your Malwarebytes account. Canceled subscriptions remain active and valid until their expiration date.
To turn off auto-renewal and cancel a subscription:
- Click here to open your payment page.
- In the pop up, click Turn auto-renewal off.
- You are prompted to select a reason for canceling auto-renewal. Select the reason and click Send.
- You will receive a confirmation email once auto-renewal is turned off.
Android or iOS subscriptions
If you have a subscription for an Android or iOS device, you will need to cancel your subscription through Google Play or Apple App Store. For more information, see Cancel, pause, or change a subscription on Google Play or Cancel a subscription from Apple.
Cancelling trials
Some subscription trials require you to provide payment information. You can follow the steps above to turn off auto-renewal in your Malwarebytes account before the end of the trial period. Other subscription trials that do not require payment information will not charge you at the end of the trial period.
If you have a subscription trial for an Android or iOS device, you will need to manage your trial via Google Play or the Apple App Store.