- Compatible with:
- Windows
- Available in:
- Desktop Security version 5
Error message
The installer cannot be run from a network drive.
What caused the error message
You downloaded the app on a network drive or shared drive, such as Dropbox, Google Drive, or Microsoft OneDrive. When you attempted to install the app, the error message above appeared.
How to resolve the error
To successfully install the app, first download the app to your device’s local hard drive. Once it's downloaded, follow the steps in our Desktop Security Quick Start Guide to complete the installation for Windows devices.