- Compatible with:
- Windows
- Available in:
- Desktop Security version 5
Error Message
A corporate Malwarebytes product is already running on this computer.
What caused the error message
You or your company already have a ThreatDown corporate product installed on your device, such as Nebula or OneView. However, you cannot install the personal security app and the corporate product on the same device. When you tried to install the personal security app, you received the error message above.
How to resolve the error
You may need to contact your system administrator if your device is provided to you by your work or organization. If your device is for personal use, uninstall the ThreatDown corporate product and try rerunning the Desktop Security installer.