- Compatible with:
- Windows
- Available in:
- Desktop Security version 5
Error Message
An unsupported legacy version of the product has been detected. Please uninstall and then try again.
What caused the error message
You already have an older version of the app installed on your device that is no longer supported. However, you cannot have both versions of the app on the same device at the same time. When you tried to install the latest version of the app, you received the error message above.
How to resolve the error
Find and uninstall the old version of the app from your device. Once the old version is uninstalled, try installing the latest version again.