- Compatible with:
- Windows
- Available in:
- Desktop Security version 5
Error Message
Unable to contact license server. Check your network connection or contact your system administrator for help.
Error Code
MB404104
What caused the error message
You tried installing the app on your device with an unstable internet connection or no internet connection. Since the installer could not connect to the server to verify your subscription, you received the error code and message above.
How to resolve the error
Check your internet connection and restart the router if needed. You should also review our installation troubleshooting guide to rule out other issues. After checking your internet and troubleshooting other possibilities, try running the installer again. If you still receive the error message, submit a ticket with Support.