- Compatible with:
- Windows
- Available in:
- Desktop Security version 5
Error Message
This license key does not match our records. Please make sure you entered it correctly.
Error Code
MB403102
What caused the error message
When activating your subscription in the app using a license key, you did not type the key correctly. If the key is incorrect, it won't match the company's records, and the app cannot verify your subscription.
How to resolve the error
Check your license key details and review the tips in our Unable to activate a subscription with a license key article. Then try entering your license key again. If you still receive the error message, contact Support for assistance.