- Compatible with:
- Windows
- Available in:
- Desktop Security version 5
Error Message
Entitlement not found for this product.
Error Code
MB403102
What caused the error message
When trying to activate your subscription in the app, you entered a license key and received the above error. The error may have occurred because the app could not verify that the license key belonged to your account, your subscription was for a different Malwarebytes product, or your license key had expired.
How to resolve the error
To resolve this issue, you need to purchase a valid subscription. Visit our pricing page to see available plans. After you buy a subscription, follow our Activate your subscription for Desktop Security article to activate your subscription in the app.