- Compatible with:
- Windows
- Available in:
- Desktop Security version 5
Error Message
This license key does not match the product you are trying to activate.
Error Code
MB403103
What caused the error message
You have a valid subscription, but when you tried to enter your license key into the app for activation, you received an error message. This happened because your subscription is not compatible with Desktop Security. Desktop Security only works with subscriptions that include Security and Privacy.
How to resolve the error
To activate the paid features in the Desktop Security app, you need to purchase a subscription that includes Security. See our pricing page for a list of our subscription plans and what products they include. After you buy a proper subscription, follow our Activate your subscription for Desktop Security article to activate your subscription in the app.