- Compatible with:
- macOS
- Available in:
- Desktop Security version 5
Error Message
Account locked. You've reached the maximum number of sign in attempts. For security reasons, your account has been locked. Please try again in 10 minutes.
Error Code
MB405100
What caused the error message
You tried signing in to your Malwarebytes account on the app. However, you entered the wrong email and password combination too many times and reached the maximum number of sign in attempts. The app locked your account for security purposes.
How to resolve the error
To resolve this issue, wait at least 10 minutes before trying to log in to your Malwarebytes account again. If you cannot remember your password, click Forgot password. If the issue persists after resetting your password, contact Support for help.