- Compatible with:
- Windows
- Available in:
- Desktop Security version 5
Error Message
There isn't a subscription registered to your account. You can purchase a Malwarebytes subscription or register a license key to your account.
Error Code
MB404102
What caused the error message
You attempted to activate a subscription on your Windows device by signing into your Malwarebytes account, but this account is not associated with any subscription. This means that there is no subscription linked to your specific Malwarebytes account.
How to resolve the error
To resolve this issue, check your credentials to ensure you are signing in with the same email you used to purchase your subscription.
If you are using the correct Malwarebytes account credentials but are still receiving the error message above, check if your subscription is linked to your Malwarebytes account. Your subscription may not be linked to your account if you purchased through a third-party retailer. To link your subscription to your account, follow the steps in our Add a license to your Malwarebytes Account article.