- Compatible with:
- Windows
- Available in:
- Desktop Security version 5
Error Message
You have reached the maximum amount of sign in attempts. To unlock your account, contact support.
Error Code
MB405100
What caused the error message
You entered the wrong password or email too many times while trying to log into your Malwarebytes account to activate your subscription. Because you exceeded the allowed number of sign-in attempts, your account was locked for 24 hours.
How to resolve the error
To resolve this issue, wait at least 24 hours before trying to log in to your Malwarebytes account again. If you cannot remember your password, click Forgot password at my.malwarebytes.com. If the issue persists after resetting your password, contact Support for help.