- Compatible with:
- Android
- Available in:
- Mobile Security
Error Message
Restore purchase error. We were unable to restore a purchase for this Google account.
What caused the error message
You bought a Malwarebytes subscription through the Google Play Store and later canceled it. When you tried to restore your subscription to activate the paid features in the Mobile Security app, an error occurred.
How to resolve the error
To resolve the issue, first check your Google Play Store purchase to make you have the correct information. Once you confirm your purchase, try restoring it. If the issue persists, contact Support.