- Compatible with:
- iOS, iPadOS,
- Android
- Available in:
- Mobile Security
Error Message
Sign in failed. Please check your username and password and try again.
What caused the error message
When trying to sign in to your Malwarebytes account through the app, you entered your email or password incorrectly.
How to resolve the error
To sign in successfully, first check your Malwarebytes account credentials. Once you are sure you have the correct email, try to sign in again. If you can't remember your password, tap Forgot password to reset it. If your email and password are correct but you still see the error message, contact Support.