- Compatible with:
- iOS, iPadOS
- Available in:
- Mobile Security
Error Message
Subscription error. There is an issue with your subscription. Please contact Support.
What caused the error message
You tried to activate your subscription in the app. However, there was an issue with your subscription and you received the error message above. A subscription is could be inactive to avoid fraud when it has been used inappropriately, if it has already been refunded, or if it is missing entitlement details.
How to resolve the error
An inactive license cannot be fixed on the app. To resolve this issue, you will need to contact Support.