Unable to access internet when Malwarebytes VPN is on

  • Compatible with:
  • Windows,
  • macOS
  • Available in:
  • Malwarebytes Device Protection & Antivirus, VPN

How this issue affects you

When trying to access a website or app when Malwarebytes VPN is enabled on your Windows or Mac, you're unable to access the website or app or are redirected to a different location.

What caused this issue

Certain websites, online services, and apps restrict access to VPN users for security, copyright, or licensing reasons, based on geolocation.

How to resolve this issue

To access the website, service, or app's content, try the following:

  • Change your server location to a city near your actual location.
  • Temporarily toggle VPN Off to access the site, service, or app.
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