Malwarebytes subscriptions can be used across different devices, platforms, and products. You may need to deactivate or remove a device from your subscription:
- To free up a seat when you've reached your subscription's device limit.
- To repair, replace, or sell your device.
- To transfer the subscription to another device. For more information, see Transfer your subscription to a different device.
Note: Deactivating a device does not uninstall the app from your device.
Option 1: Deactivate the device from your Malwarebytes account
A Malwarebytes account is required to perform the steps below. To create an account, see Create your Malwarebytes account.
- Sign in to your account.
- In the left side bar, click Manage Subscription
.
- Next to your subscription, click on the three dots
.
- Click Manage devices.
- In the pop-up, find the device under Activated Devices.
- Next to the device, click on the three dots
.
- Click Deactivate.
- Click Deactivate again to confirm your choice.
Option 2: Deactivate the device from the app
To deactivate on your Windows or macOS device:
- Open the app.
- Click the person icon in the top right corner.
- Click My subscription.
- Click Deactivate subscription (Windows) or Deactivate this device (macOS).
- Note: Deactivating signs you out of your subscription on this device. It does not cancel your subscription.
- Click Yes (Windows) or Deactivate (macOS) to confirm.
For instructions on how to deactivate your Android or iOS device, see Manage your account settings in Mobile Security.