Uninstall and reinstall Mobile Security

If you need to reinstall, self-troubleshoot, or set up Malwarebytes Mobile Security on a new device, follow the steps below in this article. For more information on transferring your subscription to a new device, see Transfer your subscription to a different device.

Uninstall and reinstall Mobile Security

To uninstall and reinstall Mobile Security on your device:

1. Open the app dashboard and tap Settings .
2. Tap My Subscriptions.
3. Under Deactivate your device, tap Deactivate or Deactivate this device.
4. In the confirmation screen, tap Deactivate.
5. Uninstall Mobile Security from your device. See these guides for iOS or Android devices on how to do this.
6. Restart your device to clear the cache.
7. Open the Apple App Store or Google Play Store and reinstall Malwarebytes Mobile Security.
8. Open the app and finish activation.

If you are still experiencing issues, contact Support.