- Compatible with:
- iOS, iPadOS
- Available in:
- Mobile Security
Error Message
Subscription error. The subscription is in use in the maximum number of devices. Deactivate one of your devices or contact Support.
What caused the error message
You tried activating your subscription, but you reached the maximum number of devices allowed on your subscription.
How to resolve the error
To activate your subscription on your iOS device, you need to either deactivate your subscription on another device or upgrade your subscription to include more devices. Then, review our Activate Mobile Security v5 app article for help activating your Android device.
- To deactivate your subscription on another device, follow the steps in our Deactivate device from your subscription article.
- To upgrade your subscription to include more seats, check out our Add devices or upgrade your subscription article.