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  1. Malwarebytes Help Center
  2. Device Protection & Antivirus
  3. Fix an Issue
  4. Error Messages - Windows and Mac

Error Messages - Windows and Mac

  • Installation token not found
  • There's an issue with your license key
  • Unable to contact update server. Please check your internet connection.
  • Unable to contact license server. Check your network settings.
  • Unable to contact update server. Check your proxy settings.
  • Unable to contact license server. Check your network connection.
  • This version of Malwarebytes Anti-Ransomware is not compatible
  • An unsupported legacy version of the product has been detected
  • A corporate Malwarebytes product is already running on this computer
  • This version of Windows is not supported
  • Malwarebytes for Windows does not support this system's CPU or hardware architecture.
  • The installation failed. Please restart your system and try running the installer again.
  • The installation failed to start. Please try running the installer again.
  • Malwarebytes must restart your computer to finish the installation
  • Invalid path
  • Update Windows to stay protected
  • To complete the installation, your system may need to be restarted.
  • You do not have sufficient permissions to install Malwarebytes.
  • Your system does not have enough free disk space to install the app.
  • The installer cannot be run from a network drive
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